CARE FROM THE HEART, COMFORT AT HOME
PRIVACY POLICY
Circle of Hearts Care Services LLC (“Circle of Hearts,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, online forms, telephone communications, and text-messaging program.
Information We Collect
We may collect information you provide directly, including:
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Name, email address, telephone number, mailing address, and preferred contact method;
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Information submitted with a request for home-care services, consultation, employment, or general assistance;
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Communication records, including the date, time, source, and scope of SMS consent; and
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Technical information such as browser type, device information, IP address, and website usage data when collected by our website provider or analytics tools.
How We Use Information
We may use collected information to:
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Respond to inquiries and determine whether requested services may be available;
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Schedule consultations, assessments, interviews, or appointments;
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Provide service, appointment, staffing, employment, and account-related communications;
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Send promotional or informational messages only when appropriate consent has been obtained;
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Operate, secure, maintain, and improve our website and business systems; and
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Maintain records, prevent fraud, comply with law, and protect legal rights.
SMS Data and Consent
Mobile information, telephone numbers, SMS opt-in data, and text-messaging consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose limited information to service providers that support our website, communications, scheduling, or business operations. Those providers may use the information only to perform services for us and must protect it.
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We may also disclose information when required by law, legal process, or government authority, or when reasonably necessary to protect a person, our business, or our legal rights.
Security, Retention, and Sensitive Information
We use reasonable administrative, technical, and organizational safeguards. No website, email, or standard SMS transmission is guaranteed to be completely secure. Do not submit Social Security numbers, banking information, medical records, diagnoses, or other highly sensitive information through ordinary text messages or unsecured website fields.
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We retain information for legitimate business, compliance, and legal purposes and securely dispose of it when it is no longer reasonably needed.
Your Choices and Contact Information
You may request access, correction, or deletion of certain information, subject to legal and operational requirements. You may opt out of text messages at any time as described in the SMS Terms & Conditions.
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Circle of Hearts Care Services LLC
Email: coh_careservices@outlook.com
Website: www.circleofheartscare.com
Important: This policy may be updated from time to time. The revised version will be posted with a new effective date
